Customer Service - Canvas Prints By Canvases Direct

Most deliveries are shipped the next business day for arrival within 3-4 days within mainland UK. Orders of greater than £100 in value will be shipped with FREE DELIVERY if ordering from within any part of the UK.

Please note that, for our purposes, the UK mainland does not include the following areas: Jersey, Guernsey, Northern Ireland, Isle of Man, Isles of Scilly, and parts of Scotland and the Outer Hebrides falling under the following postcodes: IV,HS,KA27,KA28,KW,PA2,PA3,PA4,PA6,PA7,PH17,PH18,PH19,PH20,PH21,PH22,PH23,
PH24,PH25,PH26,PH3,PH4,PH5 and ZE.

We work in tandem with our courier companies to make sure that we are operating to the most efficient delivery schedule possible.

If you have a specific requirement as far as a delivery date and time is concerned, or if you are ordering a bespoke print from us, we recommend that you place your order well in advance so that in the unlikely event that a problem arises we will still be able to fulfil this in a timely fashion.

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

For your peace of mind, if you are not satisfied with any canvas purchased from us, we offer have a 14 day returns policy.

For damaged in transit items, we require our customers to contact us within 24 hours of delivery. Once we receive this notification we will make the following arrangements; for canvas sizes XL and above, a courier will deliver a new canvas and collect the damaged canvas (normally on the same visit). For our ‘Medium’ and ‘Large’ sized canvases, customers should send the package back to us, using the return address on the package. Upon receipt of the package, the damaged is accessed and a replacement is printed.

For photos on canvas, the quality of the finished product is dependant on the quality of the image we are sent. Customers cannot return such items.